Lottery CX Summit 2026 brings together lottery professionals and industry leaders in Vienna to explore the evolving challenges and opportunities facing the global lottery sector. The summit focuses on customer experience, player engagement, market competitiveness, regulation, distribution, and strategies for building stronger relationships with lottery players.
The event addresses key challenges facing lotteries today, including competition from private operators, grey-market lotteries, and charitable initiatives. Discussions will explore topics such as regulation and player retention, regulatory comparisons and market potential, stricter advertising rules, local game success, and strategies for strengthening player loyalty.
Event Schedule:
Thursday, December 3: Registration begins at 10:00 AM, followed by the conference from 10:30 AM to 4:00 PM. The day concludes with the “Coolest” iGaming Events Welcoming Evening from 4:30 PM to 9:00 PM.
Friday, December 4: Registration begins at 10:00 AM, followed by the conference from 10:30 AM to 4:00 PM. Farewell drinks are scheduled from 4:30 PM to 6:00 PM.
Lottery CX Summit 2026 provides opportunities for lottery operators, suppliers, and industry professionals to exchange ideas, explore customer experience strategies, build industry connections, and gain insights into the future of lottery and player engagement.
