We're Here
When You Need Us
Smartplay is committed to your success after the sale. With technicians in the USA, Europe, and SE Asia, we keep your lottery running 24/7 across 85 countries.
Committed to Client Success
With technicians based across three continents, we are available around the clock to keep your lottery operating at peak performance. All lottery machines include a free warranty for up to one year depending on draw frequency.
- Dedicated support staff in USA, Europe & Asia
- Our team travels every month for routine maintenance
- 24/7 on-call phone and online support
- Serving customers across 85 countries worldwide
Support & Maintenance Packages
Flexible support tiers to fit your objectives and budget — from remote-only to fully managed on-site service.
24/7 Phone Support
Round-the-clock access to our technical specialists. Whether it's a routine question or an urgent draw-night issue, we pick up.
On-Site Maintenance
Our technicians travel worldwide to conduct preventive maintenance, calibrations, and emergency repairs at your facility.
Replacement Parts
Free or discounted replacement parts depending on your support tier. Critical components shipped express to minimise downtime.
Free Spare Parts Kit
Every supported machine ships with a curated spare parts kit — motors, sensors, and wear items — so your team can self-service fast.
Where We Operate
Technicians on the ground in every major region — ready to travel to you.
Need Help Right Now?
Our support portal is open around the clock. Log a ticket and a specialist will be in touch — usually within hours, not days.